Last Updated: March 31, 2025

SP3ND.shop ("we" or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our crypto-first e-commerce concierge service. We aim to be transparent about our practices and to comply with applicable U.S. and international data privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) in the EU and UK. By using SP3ND.shop, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree with this Policy, please do not use our Service. We encourage you to read this document carefully and contact us if you have any questions.

Information We Collect

We collect several types of information from and about users of our Service. This includes information that you provide to us directly, and information that is collected automatically when you interact with the Service.

1. Information You Provide to Us

When you use SP3ND.shop, you may choose to provide certain personal information, including:

• Cryptocurrency Wallet Address: In order to use our Service, we require a wallet address (e.g., your Solana wallet public address) to identify your payments and potentially to send refunds. This wallet address is a personal identifier (even though it doesn't directly reveal your name, it is linked to your activity on our platform and on the blockchain).
• Email Address (Optional): You have the option to provide an email address, for example when creating an account or during checkout, so we can send order confirmations, receipts, shipping updates, or assist with customer support. If you choose not to provide an email, you will need to rely on the website for order status and will be responsible for checking for updates.
• Username or Display Name (Optional): We may allow you to set a username or handle for your account or profile. This is mostly for your convenience (e.g., so we can address you by a nickname). It is not required to complete a purchase.
• Shipping Information: To fulfill your orders, we will ask for the name and shipping address where you want items delivered. This may include recipient name, street address, city, state/region, postal code, country, and in some cases a phone number if required by the shipping carrier. We only use this information for procurement and delivery of your chosen products.
• Communication Content: If you contact us (via email, contact form, or other means), we will collect the information you provide in that correspondence. This could include your name, contact info, and the contents of your message (for instance, order questions or support requests).

Please ensure that any personal information you provide is accurate and up-to-date. Do not provide more personal information than is necessary – for example, do not include sensitive personal details in a support email beyond what's needed to help you.

2. Information We Collect Automatically

When you visit or use SP3ND.shop, we and our third-party service providers (like analytics providers) may automatically collect information about how you access and use the site:

• Usage Data: We collect data about your interactions with our website. This includes your IP address, browser type, device type (e.g., desktop or mobile), operating system, referring URLs (which site or link you came from), pages or products viewed, links clicked, and the date/time of your visits. For example, we might track that a user visited the order page, or how long they spent on a certain page. This usage information is generally aggregated and does not directly identify you by name, but it might be linked to your IP or device ID which could be considered personal data in some contexts.
• Cookies and Similar Technologies: We use cookies (small text files stored on your browser) and similar tracking technologies (like web beacons or local storage) to collect information about your browsing actions and preferences. Cookies help us remember your settings and improve your user experience (see our Cookie Policy below for more details). For instance, a cookie may allow us to keep you logged in or recall your preferences on a return visit, and analytics cookies allow us to understand traffic patterns on our site.
• Analytics Data: Our site uses analytics tools provided by third parties, such as Google Analytics via Firebase and possibly tools from our hosting provider (Vercel). These tools collect information such as your IP address, browser type, pages visited, and time spent on the site. They may use cookies or device identifiers to distinguish users. We use this information to analyze trends, administer the site, track users’ movements around the site, and gather demographic information about our user base as a whole. Importantly, this analytics data is generally not used to identify individual users by name; it provides us insights at an aggregate level (e.g., how many users visited this week, which pages are most popular).
• Transaction Information: Because payments on SP3ND are made in cryptocurrency, certain data about those transactions is publicly visible on the blockchain (for example, the amount, the time, the sending and receiving wallet addresses). We may collect and store transaction records linking your wallet address to the orders you place with us (e.g., "Wallet X paid $50 in USDC for Order #123 on March 1"). This helps us verify payments and handle refunds or disputes. While blockchain transactions are public, we treat the association between your wallet and your account/orders as sensitive information.

We do not intentionally collect sensitive personal data like your financial account passwords, social security numbers, or biometric data. Payment card information is not collected at all, since we do not accept credit cards. Please do not send us any sensitive personal documents or data.